Fees and cancellations
Transparent fee structures, statutory taxation rules, and appointment scheduling policies.
Consultation Fees & Canadian Taxation
Psychotherapy and psychological consultations provided by regulated healthcare professionals in Canada are exempt supplies under CRA Excise Tax Act Schedule V, Part II, section 7.2. No GST/HST is charged on eligible clinical healthcare appointments.
Academy educational courses are digital commercial supplies and are subject to standard provincial sales taxes (e.g., 13% HST in Ontario) based on the billing address of the learner.
Cancellation & Rescheduling Windows
You may cancel or reschedule a consultation at no cost up to 24 hours prior to the scheduled start time. Within the 24-hour window, clinicians have reserved their time exclusively for your care, and late cancellation charges apply as detailed in your service agreement.